If you are experiencing problems with the Internet.Works CD, there are several ways to obtain help. Firstly, always read the supplied documentation, particularly any 'readme.txt' file. If you still cannot find a fix for your problem, try the company or software web site. Often a fix is made available, or their is a software support page with question answers. Next, try the Internet.Works   Technical Support Website. If we discover any problems with the CD,  we'll update the site with fixes or solutions.